Privacy Policy

At Grafair, we find it important that you feel confident your personal information is safe with us. This notice details what information we collect about you and how we process it. Please read this to find out how we utilize your personal information.

Contact information

Grafair Flight Management AB is responsible for collected personal information for the entire corporation, including wholly owned subsidiaries and trademarks, and therefore responsible for how personal information is handled by us or on our behalf by third party.

If you have any questions regarding the handling of personal information please contact us at address Grafair Flight Management AB, Flygplatsinfarten 1, SE-168 67, tel: +46 (0)8-120 24 600, e-mail:

General information about our processing of personal information

Personal information is information that can be connected to your person. Depending on your relation to us we handle your personal information in different ways. If you pass on personal information belonging to somebody else to us, you are responsible to inform them about the information disclosed here.

We gather different types of personal information depending on our relation and the service you demand, in order to enable smooth administration of business, for example to contact you regarding a flight or a request you might have.

We share your information with trusted that are only allowed to handle the information according to our guidelines. If your personal information is transferred to a company outside EU/EES, we will ensure that it is transmitted according to legal requirements and that adequate safety measures have been taken to protect your information. We will never sell or give away your personal information.

We will keep your personal information as long as necessary to perform the task associated with the information, after which your information will be erased in accordance with our procedures. Once your personal data has been deleted, we will be unable to recreate it.

Detailed information about our processing of personal information

The following are the specific processing we do with your personal data.

Contact in general

1. What information do we collect?
– We process your name, e-mail address as well as any message (free text).

2. For what purpose is this done?
– To ensure smooth and easy communication with you

3. What legal ground do we have?
– The processing of your personal information is essential for us to fulfill our potential or actual contractual obligations to you

4. Who do we share your information with?
– We share your personal information with external service providers such as caterers, customer service providers etc.

– We also share your information with government bodies if required by law or upon government request.

5. Information regarding deletion of your personal information?
– If your case is of a general nature, we will delete your personal information within 6 months of case closure or at your request.

– If your case is flight related your information will be deleted within 10 years of the most recent flight due to legal requirements.

Job applications

1. What information do we collect?
– When you apply for a job at Grafair we process your name, phone number, e-mail address and application (usually a CV and cover letter). We may also process personal information voluntarily provided by you.

2. For what purpose is this collected?
– This is in order to contact about your job application.

3. What legal ground do we have to collect this information?
– Our processing of your personal information is necessary to fulfill potential or actual contractual obligations to you

4. Who do we share your personal information with?
– We share your information with external companies providing services such as IT-services, recruitment etc.

– We also share your information with government bodies if required by law or upon government request.

5. When do we delete your information?
– Your personal information will be deleted within 1 year of the recruitment process of any specific job position. In case of spontaneous job application your personal information will be retained for 1 year and thereafter deleted within 6 months.

– Your personal information will also be deleted upon your request.


1. What information do we collect?
– As a visitor to our website, we collect any information of your activity on our website. For instance, we utilize unique identifiers such as your device ID, the properties of devices and software* you use and information regarding the efficiency of our marketing.
* Properties of devices and software provide us with statistics of your browsing history, the URL that redirected you to our website and your IP-address can enable us to know your general location.

– We also collect information through different types of cookies. You can find more information related to cookies and how to delete them further down this page.

2. For what purpose do we collect this information?
– We collect your personal information to track your activity on our website and to gain information on the functionality of our website and other associated integrated systems.

– To guarantee the functionality of our website and minimize and prevent damage to maintain website security.

3. What legal ground do we have to collect this information?
– We have a legitimate interest in certain processing regarding your information. For instance, statistics, analysis and assurance of the websites function.

4. Who do we share this information with?
– We share your website information with external providers of service such as IT-services and customer service providers etc.

– We also share your personal information with government bodies and agencies if required by law or upon government request.

5. When do we delete your personal information?
– The length of time we retain cookies varies. Further down on this document you can find the different lengths of time we retain different cookies.


If you have been in contact with us, one of our representatives or partners we can process the personal information you have provided there.

Your rights in connection to our handling of personal information

In relation to our handling of your personal information, your rights are defined by the data protection legislation, GDPR.

  • Right to access
  • Right to correction
  • Right to deletion
  • Right to limitation of handling
  • Right to data portability
  • Right to object to our handling of your personal information
  • Right to revoke your approval
  • Right to present complaints to regulating bodies if you consider our treatment of your personal information to contravene appropriate data protection legislation.

Please acknowledge that several of these rights only apply to certain situations. If you would like to exercise any of your rights, you can contact us by any means listed further up on this document.

Usage of Cookies

Definition of cookies and its areas of usage

Our website makes use of cookies. A cookie is defined as a small text file that the website you visit demands you download to your device. The purpose of this is to facilitate a smoother and simpler surfing experience on the website as well as gathering of anonymous information to develop the website. Some cookies are deleted as soon as the web browser is closed (session cookies) while others are stored on your device with the intent to recognize your web browser (campaign cookies and permanent cookies).
The cookies we utilize can be divided into three categories;

  • Necessary Cookies: in order to provide our website and its associated services it is necessary to take use of certain cookies. If these cookies are blocked or deleted some services may stop working.
  • Performance- and functional cookies: Some cookies are used to improve your experience surfing our website and in communication with us. These cookies are not necessary for the function of the website but can for instance remember what you have written previously in various forms, removing the need to fill out the same information more than once. If these cookies are blocked or deleted the website and associated services will be limited.

Cookie consent

By continuing to surf our website you consent to us using cookies.

If you wish to revoke your consent, you may do this blocking or deleting the cookies we use. Information on how to do this can be found further down on this document.

Cookies used on this website

We use permanent cookies to collect statistics on you as a visitor use our website in order to improve it, for example which articles are the most visited and how visitors navigate the website.

We also use session cookies to process information left by you when using services on our website. These cookies are temporarily stored in your device’s memory while you visit our website and are deleted as soon as you close your browser.

We use Google Analytics as a tool to analyze how visitors navigate our website. Google Analytics uses cookies and the information generated by these cookies through your visit to our website (including your IP-address) is transferred to Google and stored on a server in the USA. This information is used to evaluate visitor statistics to improve contents, navigation and website structure etc.

Google may send your personal data to a third party if required by law or in the instances where information is handled by a third party on Googles behalf. Google will not connect IP-addresses with any other data collected.

The information we obtain through Google Analytics is subject to varying storage periods. Permanent cookies are stored for 26 months while session cookies are stored for 30 minutes.

Some reports will show older than the storage times mentioned above. However, certain detail-level information will have been deleted by then and therefore not be obtainable in the report. You can read more about data storage here.

How to block or delete cookies

You can block the usage of cookies in your web browser settings, any information is then automatically prevented from being collected. Alternatively, you can choose to be informed any time a website wants to install a cookie.

You can also choose to delete any cookies stored in your device.  However, as every web browser has different settings it is recommended you follow the specific instructions for each browser.

Please note that the deletion or blockage of cookies may result in partial or full loss of function on certain pages or features on our website. The surfing experience may also be reduced by blocking or deleting cookies.

Cookies installed by third party

We may have contents from different social media platforms as well as tools for sharing to these platforms, Facebook for instance, on our website that may place cookies on our website. We are unable to control or access these cookies or the information they collect. Information regarding any cookies in use by third party may be found on respective party’s website.